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This site is for sale

Please send inquiries to: aceapparelllc@gmail.com

aceapparelllc@gmail.com • (828) 505-2878

FAQs

Sizing

What size should I order?

We totally understand that all of ourcustomers have different face shapes and sizes, and sometimes it is difficult to shop online because you can’t try anything on! We have created a general sizing guide to help you decide which size would be best for you.

We also try to provide specific details about each product in the description, so don’t forget to check there! If you still have questions about the mask you’re interested in, just drop us a line at info@acemask.com and we will try to provide any information you need to make your decision!

Ordering

Can I place my order over the phone?

You’ve got our digits, and we would love to help you order over the phone!

You can reach us at (828) 505-2878 Monday through Friday from 11AM to 4:30PM EST.

To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don’t want there to be a delay before your new face candy is ordered!

To check your order status, log in to your account and navigate to your order history. Don’t worry, you can still check your order status online if you order over the phone or do not have an account. You must have your order number and billing zip code to check your order status if you do not have an account.

What payment options do you accept?

We acceptMasterCard and Visa debit/credit card payments, and PayPal. We don’t accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says “Gift Card or Discount Code”.

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.

Was I charged twice?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the “Place Order” button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address/zip code. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won't go through. What should I do?

If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser – this is often the problem. Whatever you do, only click the “Place Order” button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by phone at (828) 505-2878 Monday – Friday 11AM – 4:30PMEST or send an email to info@acemask.com.

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Our shipping teamis always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add XXX to your safe sender list.

Shipping

When will my order ship?

Please see our shipping information section for more details.

Returns

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. Agift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on your amazing mask!

View our full Return Policy.

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at info@acemask.com or call us Monday-Friday11:00AM-6PM EST. Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “The Mint Julep Boutique” is added to your address book to avoid this happening! Also, note that the email sent out by the Returns Department with your gift card code is sent to the email that was used when ordering.

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